SHIPPING & RETURNS POLICY

Windsor Jewelers is committed to your complete satisfaction. Our goal is to make the purchasing experience, whether in-store or online as easy and stress free as possible.

SHIPPING

In-stock items will ship within 1-2 business days after payment is processed, excluding holidays and weekends via two-day delivery free of charge. For an additional fee you may upgrade to overnight shipping.

Once the purchased item is shipped you will receive an email with the tracking information.

Windsor Jewelers will not ship to a P.O. Box or to addresses outside the United States. All shipments are insured and will require an adult signature at delivery.

Please note that we can only ship to the billing address connected to the credit card used. If you plan to send your order to an address other than the billing address attached to your credit card, we recommend contacting the store directly by phone to make arrangements. 

RETURNS

At Windsor Jewelers, your happiness is our utmost concern. We offer a 10-day return policy from the date of purchase. If for any reason you are not completely satisfied with your purchase, you can return any item that has not been worn, custom engraved or sized in its original condition.

Special ordered or custom designed items are not eligible for return.

Refunds will be issued in 7 to 10 business days pending inspection of the returned item(s). Refunds are subject to a 10% restocking fee which will be calculated based on the original purchase price.

Any applicable shipping charges are ineligible for refund.

Refunds will not be issued for items that have been worn, damaged or altered from their original condition. Please allow up to 10 business days for the refund to be reflected issued to your original payment method.

For exchanges within 10 days of the purchase date, we will be happy to provide store credit. Shipping fees are not refundable unless the return is due to an error or discrepancy caused by Windsor Jewelers.

RETURNS BY MAIL

Should you need to return your item by mail, please email [email protected] within 10 days of purchase to request a return authorization. Once the return authorization has been issued, we will e-mail it to you along with mailing instructions. Returns must be mailed within 5 business days upon receipt of the return authorization.

Windsor Jewelers does not cover the cost of shipment for returned items.

Windsor Jewelers strongly recommends you insure the shipment for full cost of the returned item(s).

For a return to be eligible for a refund, be sure to include all original contents, including all vendor tags, security tags, vendor packaging and paperwork.

For timepiece purchases, watches must be unworn with all protective plastic attached.

The original box and paperwork must accompany the return within the same package for all jewelry, timepieces, and gifts purchased and returned. Incomplete returns will not be accepted and the item will be returned to the sender at the sender’s expense.

Special ordered or custom designed items are not eligible for return.

Refunds will be issued in 7 to 10 business days after receipt and pending an inspection after receipt of the returned item(s). Refunds are subject to a 10% restocking fee which will be calculated based on the original purchase price.

Any applicable shipping charges are ineligible for refund.

Refunds will not be issued for items that have been worn, damaged or altered from their original condition. Please allow up to 10 business days for the refund to be reflected issued to your original payment method.

For exchanges within 10 days of the purchase date, we will be happy to provide store credit. Shipping fees are not refundable unless the return is due to an error or discrepancy caused by Windsor Jewelers.

ROLEX CERTIFIED PRE-OWNED RETURN POLICY

In-Store Purchases

Customers who are not fully satisfied with their Rolex Certified Pre-Owned watch purchase may return the watch within 7 days of the purchase date.

Rolex Certified Pre-Owned watch returns are required to be inspected prior to a refund being issued.

Rolex Certified Pre-Owned watch returns will be subject to a 10% restocking fee for inspection and recertification which will be applied to the return amount. This charge will be calculated based on the purchase price of the item.

Rolex Certified Pre-Owned watches must be unworn, immaculate, and in original sellable condition to be eligible for return. All Rolex Certified Pre-Owned Seals, Box, Paperwork and any additional original Box and Paperwork must be included with the watch to be eligible for return.

Rolex Certified Pre-Owned watch refunds may take up to 14 business days to process. Refunds will be applied to the original payment method.

ROLEX CERTIFIED PRE-OWNED RETURN POLICY

Online Purchases

Customers who are not fully satisfied with their online Rolex Certified Pre-Owned watch purchase may request a return authorization within by emailing [email protected] within 7 days of the purchase date. Once the return authorization has been issued, we will e-mail it to you along with mailing instructions.

Windsor Jewelers does not cover the cost of shipment for returned items.

Windsor Jewelers strongly recommends you insure the full cost of the returned merchandise.

Rolex Certified Pre-Owned watch returns are required to be inspected prior to a refund being issued.

Rolex Certified Pre-Owned watch returns will be subject to a 10% restocking fee for inspection and recertification which will be applied to the return amount. This charge will be calculated based on the purchase price of the item.

Rolex Certified Pre-Owned watches must be unworn, immaculate, and in original sellable condition to be eligible for return. All Rolex Certified Pre-Owned Seals, Box, Paperwork and any additional original Box and Paperwork must be included with the watch to be eligible for return.

Rolex Certified Pre-Owned watch refunds may take up to 14 business days to process. Refunds will be applied to the original payment method.